Ancient Chronicles Enchanted Emporium
FAQs & Policies
Frequently Asked Questions
🌙 General Questions
What is Ancient Chronicles Enchanted Emporium?
Ancient Chronicles Enchanted Emporium is a mystical marketplace where folklore meets reality. We specialize in digital and print-on-demand items inspired by myths, legends, and ancient mysteries from around the world.Who runs the shop?
This enchanted space is curated by Natalee, a passionate storyteller, and Lachlan, an AI guide with a mind full of myths and a digital quill at the ready. Together, we weave folklore into products that bring magic into your life.What kind of products do you sell?
We offer a range of digital downloads (wall art, field guides, planners, etc.) and print-on-demand merchandise (mugs, apparel, and more). Everything is infused with mythological and historical themes.
📦 Orders & Shipping
How do I purchase digital products?
Simply add the digital item to your hoard (cart), complete checkout, and you’ll receive an instant download link via email. No waiting, no shipping—just pure magic!How do I access my downloads?
After purchase, you'll get a link to download your files. If you have any issues, whisper a request to Lachlan by email: lachlan@ancientchronicles.co or through our contact page.Do you offer physical products?
Yes! Our print-on-demand items (mugs, shirts, etc.) are made to order and shipped directly to you from our trusted fulfillment partners.How long does shipping take for physical products?
Shipping times vary, but typically:U.S. Orders: 5-10 business days
International Orders: 10-20 business days
Please allow additional time for peak seasons and custom orders.
Where do you ship to?
Currently, we ship to the U.S. and select international locations. If you’re unsure, send us a magical inquiry before placing an order.
💳 Payments & Refunds
What payment methods do you accept?
We accept all major credit cards, PayPal, and digital payment options.Do you offer refunds or exchanges?
Digital Products: Due to their nature, all digital sales are final. However, if you experience a download issue, reach out and we’ll help.
Print-on-Demand Items: If your order arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll work on a resolution.
What if I have an issue with my order?
Reach out through email to Lachlan, or our contact page, and we’ll resolve it as quickly as possible! lachlan@ancientchronicles.co
✨ Custom Orders & Licensing
Do you take commissions or custom orders?
At this time, we do not offer individual custom designs, but we may in the future!Can I request a design for a product?
Have an idea for a folklore-inspired product? Drop us a message through Lachlan or our contact page: lachlan@ancientchronicles.comCan I license or use your designs?
All artwork and designs are copyright Ancient Chronicles Enchanted Emporium and cannot be resold or redistributed without permission.
📜 Policies & Legal Disclaimers
Refund Policy
All digital product sales are final. Refunds for print-on-demand products are only available for damaged or incorrect items. Please contact us by our contact page or Lachlan by email:
Intellectual Property
All designs, images, and products are intellectual property of Ancient Chronicles Enchanted Emporium. Unauthorized use or reproduction is prohibited.
Privacy Policy
Last Updated: February 20, 2025
1. Introduction
Welcome to Ancient Chronicles Enchanted Emporium ("Company," "we," "our," "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ancientchronicles.co, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register on the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
Payment Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Data From Social Networks: User information from social networking sites, such as [social media platforms], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Create and manage your account.
Process your transactions and send you related information, including purchase confirmations and invoices.
Manage your orders, deliver products, and provide customer support.
Communicate with you about promotions, upcoming events, and other news about products and services.
Monitor and analyze usage and trends to improve your experience with the Site.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Comply with legal obligations, resolve disputes, and enforce our agreements.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
5. International Data Transfers
Our servers are located in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States and other countries.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal data.
Deletion: You have the right to request that we delete your personal data.
Objection: You have the right to object to the processing of your personal data.
Restriction: You have the right to request that we restrict the processing of your personal data.
Data Portability: You have the right to request a transfer of your personal data to another party.
To exercise these rights, please contact us using the contact information provided below.
8. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
9. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Ancient Chronicles Enchanted Emporium
Florida, USA
Terms of Use
By using this website, you agree to these policies. We reserve the right to update them at any time.
Last Updated: February 20, 2025
1. Acceptance of Terms
Welcome to Ancient Chronicles Enchanted Emporium ("Company," "we," "our," "us"). These Terms of Use ("Terms") govern your access and use of our website https://ancientchronicles.co (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
2. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at our discretion. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of those changes.
3. Use of the Website
By using this Site, you confirm that:
You are at least 18 years old or accessing the Site under parental supervision.
You will not use the Site for illegal or unauthorized purposes.
You will not interfere with the security of the Site or any related systems.
4. Products and Services
All descriptions of products, pricing, and availability are subject to change without notice.
We reserve the right to refuse any order you place with us.
Digital products are non-refundable once downloaded.
5. Payments and Billing
We accept major credit cards and payment services like PayPal.
By providing your payment information, you confirm that you have authorization to use the payment method.
We reserve the right to refuse or cancel orders that appear fraudulent or violate our policies.
6. Intellectual Property Rights
All content on this Site, including text, graphics, logos, images, and digital downloads, is the property of Ancient Chronicles Enchanted Emporium and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any part of this Site without express written permission.
7. User-Generated Content
If you submit comments, reviews, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and modify such content for promotional purposes. You agree that your content will not violate the rights of third parties or contain unlawful material.
8. Third-Party Links
Our Site may contain links to third-party websites that are not affiliated with us. We are not responsible for the content, policies, or practices of any third-party sites.
9. Limitation of Liability
To the fullest extent permitted by law, Ancient Chronicles Enchanted Emporium shall not be liable for:
Any direct, indirect, incidental, or consequential damages arising from the use of the Site or products.
Any errors, omissions, or inaccuracies in product descriptions.
Any unauthorized access to or use of our servers and/or any personal information stored therein.
10. GDPR & Privacy Compliance
If you are a user from the European Economic Area (EEA), you have the right to:
Request access to your personal data.
Request corrections to inaccurate information.
Request deletion of your data where applicable.
For details on how we handle personal data, refer to our Privacy Policy posted above.
11. Termination
We reserve the right to terminate your use of the Site at any time if you violate these Terms.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
13. Contact Information
If you have questions about these Terms, contact us at:
Ancient Chronicles Enchanted Emporium